@KateWattsHair - 

It could be that the customer was not attached to certain transactions.

You can use the information in the Customer Directory as a pseudo report with all of that information. 

That would be the best option without subscribing to the Loyalty Program. 

My problem is that it is showing ALL their transactions and the lifetime total spent, instead of just thw total spent in the timeframe I want filtered 

@KateWattsHair - 

For these filters in the Customer Directory, it's not an actual report, but more just filtering through your list of Customers. 

You can add more parameters to make that list smaller, but it's not going to look like a regular report. 

If you're looking for something like that, you may want to consider the Loyalty Subscription. Another option you could try is contacting our Loyalty Advocates to see if they have a workaround to possibly implement.