My reader keeps disconnecting

JazzyDesigns · ‎02-08-2019

Hi guys, I recently got a brand new wireless square reader and it seems to constantly disconnect. I’ve gone through ALL of the troubleshooting tips on the support page and it still doesn’t work. I have already taken it back once. I have no idea how to deal with this.

Seamus · ‎02-10-2019

Hi @JazzyDesigns,

Thanks for getting in touch and sorry to hear you're having trouble getting started with Square.

While we're not able to look into your account specifics via our Seller Community forum, if you give our team a call on 1800 760 137 they'll be able to look into your operating environment and see what's going on. Lines are open Mon-Fri 9am-5pm, Melbourne time 👍

Seamus
Square, Australia
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