There is a template that we set up in the settings. Once the order is ready and we send it away from the screen the customer receives a text letting you know that the order is ready.

That will depend on who your online ordering partner is. I know for Square Online, we do send customers text messages once their order is ready (if they choose the text message option rather than email) @CAFEJUICEUP.

Yes, if they order online. But, if they order in store - we don't have a way to do that. 

Oh! Okay, I see what you're saying. That's a feature that is not currently available through Square KDS.
 

I've gone ahead and moved these posts over to their own thread, so that if something changes in the future, we can come back and post an update into this thread. Stay subscribed to receive notifications of new posts added here, @CAFEJUICEUP!