It's such a huge weakness in the Square functionality. I was using my Square in a busy situation and I had do do the refund thing because I was ringing up two products that I had previously neglected to enter in to my Square. So I entered those two products and then added them to the customer's order.
Little did I realize that Square had already added them in, resulting in a double order!
So on the spot, under tremendous pressure (because it was a live situation, with the customer standing there), I had to issue a refund. Square did not provide a way for me to include the tax on that, and it only occurred to me afterwards, so guess who ended up paying the tax on NO SALE? Me. And guess who's report was screwed up because of that? Mine.
It would have been so much easier if there was a way to either
- cancel the order and start over, or
- issue a return (as opposed to a refund) such that A) tax is included in the refund and B) your inventory report is accurate.
Why can't Square figure this out?
