We implemented the loyalty program, When customers reach 10 stars a reward for $5.00 is available. We thought this would happen automatically on their 11th purchase. But, we have learned that a customer must enter their phone# on each returning visit to find out if they have a reward. As detailed below.
To redeem a reward:
- From the Square app, tap Redeem Rewards in your item library.
- Enter your customer’s 10-digit phone number to search for available rewards.
- Select rewards to apply them to the customer’s cart.
Your customer’s reward will be applied to the current sale, and you can finish the transaction as you normally would.
The redemption process is too cumbersome for our customers. Unless someone has another way that they can suggest we are going to shut down the program.
Our suggestion to Square Support is that when someone checks out it checks the credit card/phone# to see if a reward exist that needs to be applied. It won't catch cash customers but a large percentage of our customers use credit cards.
