I've been having this same issue.

Hi @Harris2508 - Sorry you’re experiencing this loss of connection! We didn’t expect Star TSP100 to be causing compatibility errors that would result in the described disconnection; however, we did receive reports that a recent version of Square Register software had a subset of Star printers to lose connection with the device. We’re addressing this in a subsequent update of the software, and the printer connection should be stable again.

I LOVE MY NEW SQUARE REGISTER, ITS AWESOME. PLEASE FIX GLITCHES SOON. MY STORE LOOKS BEAUTIFUL WITH THIS NEW REGSITER, THANK YOU SQUARE.

Hi @Ernesto,

Thank you for sharing your feedback.

Itemized refunds support is coming on Register soon! This feature will allow you to refund specific items and associated taxes with a sale, like you’re used to on your iPad, instead of solely dollar amounts. We’ve started beta testing for this feature, and will be rolling it out in the coming weeks. If you’d like to be added to the beta, let me know. Following itemized refunds, we’ll be adding the ability to refund to a gift card (a.k.a. offering store credit). While we don’t support digital gift cards as you’ve described, we’ll look into it!

As for timeouts, we’ve programmed Register to timeout after 10 seconds of inactivity on the receipt screen unless you’ve taken a cash transaction where change is due, in which case we do not time out the payment modals at all - the cashier or employee on the seller side of the display must clear the sale. We set the timeout to optimize for speed based on feedback we heard, but I can definitely see how this is annoying if your customers need to enter reward info and the customer display times out. We’ll consider lengthening the timeout on this screen, or giving you more control over the timeout length. We’ll also investigate the issue you raised about customer information not being carried over to the receipt selection screen.

Again, thank you for sharing - please continue to share feedback as it comes up.

Thanks,
Evan

Please add me to the beta program. 

-Thank you 

Hi @Valerie14432, Unfortunately printing barcodes is not currently supported on Square Register. Thank you for feedback though - we’re considering it! 

@Valerie14432 I have begun to use the Shopventory App within square and it allows you to print barcodes within that app. It does have an additional charge per month but I find it very user friendly thus far. 

Hi @laura_k_gio,

I apologize for the back and forth with our customer success team about this issue - we’re aware of the limitation and are currently working to address it. I don’t have an exact timeline, but you’ll soon be able to use multiple same-model USB printers. Note that this only affects USB printers of the same model, not different models. Thank you for your patience! Keep your eye on our release notes blog in the community for updates.

Thanks,

Evan

The "Redeem Rewards" button is now just called "Rewards"

Ok, where is it on the register? 

It should be at the top of the All Items section on the left side - you can also add this to any of your Grid Pages

Ok got it, thanks very much! 

Thanks for helping out @WagBend, @pessosices! Hope you were able to find the rewards and definitely let the Community team know if something else comes up in the future. 👌

@VCB, KDS is supported by Square Register since a January update.  

Square does offer Volume pricing discounts depending on average sale size and total amount processed.  you can call sales to see if you qualify.  

Thanks for your question @VCB, and for your response @VanKalkerFarms! You are right that for some sellers it will make more sense to stick with Square Stand. I want to give you some insight into Register’s pricing model.

Square has one of the lowest processing rates on the market for low ticket sellers, and our pricing includes many differentiated value-added services. Like all payment service providers and processors, we pay fixed and variable fees to downstream financial institutions to serve you. Businesses with average tickets under $10 often incur direct payment processing costs that exceed 2.75%*, and in some cases quite significantly. Our ultimate goal is to keep pricing fair and transparent for all businesses we serve. For a deeper view of how this plays out with Square's fees, have a look here: Understanding Our Fees | Square Payments Or this informative video below!

Data in figure based on illustrative example.

We have heard many requests for additional features across our point of sale, hardware, and payments products, and we are doing our best to provide them. But developing great new features means more engineering time spent on perfecting the product for you. We have realized that to provide these additional features, we need to ensure that for premium products, we are charging a rate more reflective of our and the industry’s costs. You still have the option to use Square Stand with our core point of sale app, which is a great deal for many sellers who have less complex needs.

If your business has >$250k in credit card sales annually, we encourage you to call sales or support or speak with your account manager about a custom rate.

*This reply was edited by a moderator on August 26, 2020 to include a video to offer more visibility into Square's pricing.