Re: How to Submit a Warranty for Square Chip Card ...

882780 · ‎12-04-2018

my chip card reader is not working..why?

I buy about 4-6month ago

that problum I don.t know.. that reader not damage

change the sand new one please

VanKalkerFarms · ‎12-05-2018

this article will help you troubleshoot and if needed how to start a warranty claim. https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

Bob Van Kalker
My Van Kalker Farms Garden Center website
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PTSQ · ‎12-18-2020

Hi

I am having an issue with my contactless reader accepting debit tap payments. The light on the reader turns red and says unable to process contactless payment. I have tried all the "fixes" that are listed online and none of them work. Please help! I am in Canada, in case that changes anything.

JustinC · ‎12-19-2020

Hi @PTSQ, bummed to hear that. Since troubleshooting didn't help, your reader probs need to be swapped out with a replacement.

Those readers have a yr warranty, so if your purchase falls within a year's window, file a claim here.

Justin
Community Moderator, Square
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How to submit a warranty for Square Chip Card Reader?