Re: Why is invoice going to wrong email address?

TRivers · ‎01-01-2019

I updated my employee's email address months ago, but his monthly invoice is still going to wrong email address. When I go into his employee info to edit, it shows correct email address. Error message I get says there is a mismatch between email on file and email address associated with card on file. How do I correct this?

Helen · ‎01-02-2019

@TRivers If you've created a recurring invoice you'll need to edit their email address from the Invoice:

Sign in to youronline Square Dashboard > navigate to the Invoices section.
Click Recurring > then click on the series you created for your employee.
Click Edit Series > from the top of the next screen click on the text in the Customer field and start tying your employees new email address. If you've already saved their card on file you'll see 'Card on File' next to their profile details. If you don't see this check the box to Allow customer to save card on file.

️ Helen
Seller Community Manager

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