Scholar

Contact Form not working

Hi, I use a range of contact forms on my site, one of them has suddenly stopped working. 

 

Despite completly filling the form the error message "Please correct the highlighted fields" comes up and the form can't be submitted. 

 

All the data entry boxes are short text boxes or options buttons.  

 

https://www.familyminded.com.au/new-child-client.html

 

Many thanks, Katy

 

Thanks

10 REPLIES
Community Manager

Re: Contact Form not working

Sorry for the trouble, @ishenka. Can you re-publish your site? That should resolve the issue for you.

- Adam
Community Manager
Scholar

Re: Contact Form not working

Thanks Adam, it is working again. 😁

Community Manager

Re: Contact Form not working

That's great, @ishenka!

- Adam
Community Manager
Not applicable

Re: Contact Form not working

I have same issue, have republished site and reloaded but still getting the same "Please correct the highlighted fields" response
Community Manager

Re: Contact Form not working

Can you edit your contact form in the editor, toggle on the cookie opt-in option, toggle it off (unless you want it on), then re-publish?

- Adam
Community Manager

Re: Contact Form not working

Adam--

This problem appears to be wide-spread and random since the GDPR form changes.

I have over 200 Weebly websites.

Is there a way to determine which sites need to be re-published, without manually testing each form?

 

Thank you,

Gertie

Waking Girl Company

Employee Moderator

Re: Contact Form not working

I don't think there's a way, Gertie. Smiley Sad 

 

I just tested your gift basket site and everything looks good there. Do you have multiple accounts? 

Scholar

Re: Contact Form not working

I've just had the same problem.  After the Google Captu info was done, nothing - no confirmation of message sent.

 

I took off the Google Captu and then the form said incomplete information and highlighted the first name.

 

I had to redo the form and it worked with no Captu on it at all.

 

I have only 20 sites - but this is going to be painful to redo them all.

 

Republishing didn't make any difference at all.

 

Please help Weebly team.

Community Manager

Re: Contact Form not working

Did you add any fields to the form and change the name? Meaning, did you add an email or phone number field, then change it to "first name" or something like that?

 

 

- Adam
Community Manager