Curator

Cookie Notification blocks view of cart on mobile

Hi there,

 

I discovered tonight that the cookie popup hides the users cart on mobile devices & even after it is accepted it will still appear over the cart & blocks the checkout button!

 

Putting at the top of the page will get around this issue, but how do you edit the cookie policy to not appear on every page load, as the user has accepted by continuting to use the site, its really bad UX, has anyone got around this issue?

7 REPLIES
Community Manager

Re: Cookie Notification blocks view of cart on mobile

Hey @kc_cottage!

 

Sorry to hear about your expirience. Are you blocking cookies on your mobile device?  What site are you seeing this with?

- Adam
Senior Community Specialist
Curator

Re: Cookie Notification blocks view of cart on mobile

Hi Adam, 

 

Thanks for coming back, im not blocking cookies on my phone, i've moved the cookie policy to the top of the page & it now hides the menu.... even after I have clicked on the 'x' to close it, it still appears on every page load, my site is www.kc-cottage.co.uk , i cant see anything in the settings to make it more user friendly (remain closed after the user has clicked/tapped the 'x')

 

thanks

suzanne

Community Manager

Re: Cookie Notification blocks view of cart on mobile

Thanks for turning it back on, @kc_cottage.  I did some testing and it turns out that it only seems to do this if you change the default cookie text.  Try changing it back to this exact text and republishing:

 

By using this site you consent to the use of cookies. Cookies can be managed in your browser or device settings.
- Adam
Senior Community Specialist
Curator

Re: Cookie Notification blocks view of cart on mobile

no worries, im keen to get this sorted.

 

I changed the text in the hope it would make the overlay smaller so the users would be able to see the cart & checkout button but this didn't work either, i will add this back in and republish now but unfortuantly it wont make a difference

Community Manager

Re: Cookie Notification blocks view of cart on mobile

I can make a change from our end to see if it helps if you don't mind, @kc_cottage.  After I've done it I'd need to re-publish, so I wouldn't want to do it unless you don't mind your site being published again.

- Adam
Senior Community Specialist
gsc
Scholar

Re: Cookie Notification blocks view of cart on mobile

I'm also having this issue, when accessed via a mobile (48% of my users) where the cookie notification hides the checkout after something has been added to cart. customers have contacted me asking how to pay!...https://www.key2code.co.uk

Community Manager

Re: Cookie Notification blocks view of cart on mobile

Is this the new GDPR-related cookie banner, @gsc?

- Adam
Senior Community Specialist