im having the same issues! i have $295 just sitting and i cant transfer funds to mu bank account OR get a bank card threw square! its very aggravating and im to the point where im about to close both of my business accounts threw square and go somewhere else

Hi there @bagandboujee21 

Thank you for reaching out. Very sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, I recommend reaching out to our Customer Success team directly. Apologies again for the frustration, and thanks for your understanding.

How do I add my new debit card so I can get my instant deposit

Hey @Davismatt2244,

That's a great question! Before you are able to set up instant transfers, you will need to have a bank account linked to your Square Account. Sending money instantly to a separate debit card is currently a feature request if you already have a supported account and routing number linked.

Once you’ve linked a bank account from the app or your Dashboard, learn about sending instant transfers.

You can add a debit card if your bank account is not supported for instant transfers. View a list of supported bank accounts.

I hope this helps. Please let me know if I can assist you with anything else.

My name is Judy Stice. I now have verification that my account has been mishandled. What do I need to do to get my money to the right place?

Take a look at this help page, it talks about bank accounts that work and don't work.  Not all Bank of America Account types will work.

To contact support click the Contact link in the support page and follow the prompts.

I am was wondering if chase bank has the same problem cause I am going through that problem now 

Hi @eruiz82 - It looks like Chase isn't listed in that article linked above as one of the "strong link success" right now. You should try linking (if you haven't already), since we can’t confirm if a card is supported until an attempt to link it to Square has been made.

You can also call into Support to get further troubleshooting tips.

Yes... I have a Chase Liquid Card and I wont let me connect to it

It sounds like you're debit card isn't supported with Instant Deposit @nancyg22. There's mroe information about why some cards are not supported in the Support Center.

Hi there, Helen. I just got off the phone with both Bank of America and with Square's live chat. I'm still not able to connect my card and definitely need help. Bank of America is seeing my attempts and each of them are for $0.00 and not $1.00 which I was told is the amount they take out for verification. Please help.

Hey @chriscannon711 -  Justin here stepping in for Helen! 

Sorry to hear you're having so much trouble setting up Instant Transfer - sounds like a pain.

Mind calling in about this? Seems like something our Support Team may need to look further into - as it might be easier to talk through your issue over the phone than live chat.  Here are the steps to look up your code are here: http://squ.re/howtocontact. 

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

I have one debit card (personal) currently linked but I just had a notice saying it was "declined"(?), ...It's asking me to link another card, not sure why . When I tried to link my other B of A small business debit card, it says not supported.

Is this because on one occasion I needed an Instant Transfer, many months ago? I remember my business debit card not being supported, so that one occasion, I linked my personal bank acct. debit card. 

I've tried twice now this morning and it says, "not supported" .  Both cards are current and not expired.

Square also says my deposit will not go through unless I link a debit card.

Hey @mm143. Unfortunately at this time, Bank of America business debit cards aren't supported with Instant Transfers. Sorry for the trouble this causes! We're working on supporting more business debit cards for Instant Transfer, but in the mean time, you'll want to use a different debit card to retrieve your funds.

so, i used instant transfer once in 2019...i linked my personal B of A debit card, which is still valid...

then i receive an email on Friday saying my debit card was declined and my transfer/deposit cannot process, and to link another one..(??)

i wasn't trying to instant transfer>>(??)

then today i receive notice that the transfer went through to my bank account.

what was all that about???

@mm143 Sometimes we're not able to reach a debit card consistently. This can happen if there's a block by your bank or issues in their network. 

Since we can't see your account info here in the Community, you can always contact our CS team. They can look into specifics as to why your debit card was originally declined.

Still throws an error "Invalid Card" for BOAs Business debit cards. I tried 2.