Hey @BoxedinFlowers,

Thanks for getting in touch and sorry to hear you're having trouble with your reader.

Just checking that you've recently charged the battery with the USB cable that came in the package? If not, give it a charge!

If you've been regularly charging the reader and it's simply not holding a charge any more, the reader is replaceable under warranty. See here for more, or if you purchased the reader at retail and still have the receipt you can replace it at the original place of purchase.

If you'd like, you can also feel free to give our team a call on 1800 760 137 to troubleshoot further. Lines are open Mon-Fri 9am-5pm Mon-Fri, Melbourne time.