I already have push notications on, but it doesn't work, and I don't get any popups.

Sorry to hear that @skins-in! These troubleshooting steps should help, and I definitely recommend updating the app. 

I've just tested the Appointments app notifications and I noticed that the message can quickly disappear depending on your iPhone's notification settings.

If you change the notification settings on your iPhone for the Appointments app you can 'keep' the notification at the top of our iPhone until you read it. To change your iPhone's settings:

1. Tap the Settings icon on your iPhone > tap Notifications.
2. Scroll down to and tap Appointments.
3. Toggle on 'Allow Notifications'. 
4. Then toggle on 'Show as Banners' > and select 'Persistant'.

A 'persistant banner' is a message that will stay on your iPhone homescreen until you tap it.

Hope this helps! If you have any other questions please let me know.

This reply was created from merging an existing thread: How do you get new/cancelled/rescheduled appointment notifications to pop up on your phone?

When someone schedules a new appt, reschedules or cancels - I only receive a notification via email. Is there a way to get these notifications to pop up on your phone screen kinda like a text message? I'm not able to always check my email throughout the day The other day someone rescheduled late night and I didn't check my email first thing in the AM & by the time I checked, it was too late. 😕

@skin_by_v Take a look at the steps I shared in this thread to enable push notifications in the Appointments app, and to adjust your iPhone notifications settings so you never miss a message. I hope this helps! 

Is the push notification option not available on android? I don't see the notifications option in my settings on the app.

Hey @crystalimages - To confirm, you are checking your phone settings and not the app settings, correct?

No, I was not. Is the app automatically set to push notifications? Or is it only a text notification, not from the app itself?

Sorry for the delay here @crystalimages! I checked with the Appointments team and you're right, there isn't a way to manage the push notifications from the Appointments for Android app. However they should be enabled automatically - are you not receiving any notifications at all? 

Since I posted the question, I added my cell number to the staff info, so I'm now getting alerts through text messages and email. I hadn't turned this on previousl. I am not, however, getting any sort of notifications directly from the appointments app. I wasn't sure if this is an option for android phones, or in general, or if it's only a text/email message. And I have noticed it goes into offline mode a lot, even when I am connected to wifi and other apps are running fine. Even when I open the app after getting a text notification of a booking request it doesn't notify me and there are no options/menus for pending appointments. It seems the only real feature the app has is the ability to see the appointments calendar and add appointments there, aside from the functions of the POS app. Though I have to say, the appointments app does seem to be faster/smoother than the POS app. My understanding is this is in beta for android. I'm just not sure what the differences are between android and iPhone for this app. Or if any of these features are going to be added. 

My feedback on the app:

Runs fast and smooth, can still take orders like the POS app, I am about to delete the POS app from my phone and solely use the appointments app.

Needs push notifications for appointment requests and an ability to approve or deny.

It seems like you have done your fair share of troubleshooting steps @nailsmama. This really sounds frustrating. I believe the next step would be to reach out to our support team for them to make sure everything is looking good on your account.  Please reach out by phone when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨