Tourist

Editor Access - Editor can't access site with admin privileges

Hello,

 

I've given an editor admin privileges to edit my site, however, they can't login at all. This is through their email address. 

 

I've tried to replicate the situation by using a dummy email and: 

 

1) never received the link to login page for editor

2) even with known link, I can't access the editor page. 

 

IS this a bug? Why isn't it working?

 

thanks

6 REPLIES
Community Manager

Re: Editor Access - Editor can't access site with admin privileges

Which site are you having trouble with, @achowd? I checked the site in the account tied to your Community profile but didn't see any invited editors.

- Adam
Senior Community Specialist
Explorer

Re: Editor Access - Editor can't access site with admin privileges

i faced the same problem but i received inviting mail but when i clicked login it won't take me to the editor.

 

Community Manager

Re: Editor Access - Editor can't access site with admin privileges

It turned out that this is an issue on our end, and our engineers are working on fixing it. Sorry for the trouble, guys!

- Adam
Senior Community Specialist
Explorer

Re: Editor Access - Editor can't access site with admin privileges

Has the problem been fixed?  I have the same problem.

Employee Moderator

Re: Editor Access - Editor can't access site with admin privileges

Hi @Jeremy1. Smiley Happy Yes, this was fixed months ago. What is the name of the site you are having the issue with? 

Explorer

Re: Editor Access - Editor can't access site with admin privileges

I fumbled around and a solution surfaced.  It seems to be caused by one account having multiple edit sites.  The problem seems to be solved at this time.  Thank you.