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Why isn’t my online booking requiring a card?

I have changed my cancellation policy to no-show protection to require a card when booking online but it’s not making them put their card info in??

Why? And how do I fix this? 

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Super Seller

maybe something isn't turned on all the way or set up correctly.  This article explains how to enable no-show.  there are some tips in there about where the item or service is set up to start with too.  https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointmen...

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