Explorer

File Upload problems

I noticed the window that the attachment window that appears after clicking the toolbar button recently changed.  When I try to upload my files I now seem to have to do it several times before it actually uploads.  I can't seem to find a reason why it does it sometimes on the first attempt while others take several tries to get the same task done.  Any suggestions?

42 REPLIES
Community Manager

Re: File Upload problems

Sorry to hear you're having trouble, @Science5321.  Do you see any error messages when your file doesn't upload?

- Adam
Senior Community Specialist
Explorer

Re: File Upload problems

Nope.  No error message.  After working with it a bit more what I'm finding is that if I let it sit, for 3-4 minutees after it says the upload is compelete, then the file has been attached.  I've never had this lag time before.  It has always been immediate.

Community Manager

Re: File Upload problems

That's definitely strange.  What browser are you using?

- Adam
Senior Community Specialist
Explorer

Re: File Upload problems

I've used chrome, safari, and explorer.  Happens with all three.

Employee Moderator

Re: File Upload problems

Do you have some type of antivirus that does a scan of uploaded files before uploading?
Scholar

Re: File Upload problems

I'm having the same problem.  Just posted in another thread about it but this one is more recent.

 

This is still happening to me, but mostly when I try to upload a PDF file. I highlight the text, then click the link icon, then choose File. When I try to click on +Upload New, nothing happens. I refresh and try repeatedly. Every so often the +Upload New will be "active" and let me upload.

 

Employee Moderator

Re: File Upload problems

Hello @Firebird

 

I answer you in the other posts but you will also need to see if you need to set permissions in a firewall or antivirus software. If you have plug ins or extensions for your internet browser then you will want to also check those to see if they are blocking anything.

Scholar

Re: File Upload problems

Thanks for your reply(s) @NickyLimes.  I am using a Mac, and I tried waiting but still nothing.  No pop-ups blocked or anything.   I have been using Weebly for years and this issue just started about a month ago, nothing else has changed.  

 

I have not downloaded Chrome yet, my husband is not sure he wants to do that but perhaps I will try.  Still does not explain why it worked perfectly fine with Safari for years until a month ago.

 

Any other ideas?  Smiley Happy

Employee Moderator

Re: File Upload problems

Hello @Firebird

 

Did you clear the cache and cookies of your browser?