Is this through the online store?

No it is not. The appointment app. Square appointments 🙂

Hey @Sparkld_NL - It looks like another Seller had the same question as you so I've merged your post with their thread. Kelly's answer should help get you in the right direction. 🤙🏼

Kelly's answer didn't really solve the problem. Is there a way to require a deposit without having all of the prices reflected incorrectly in the Square Appointment system?

Hi @homesbyjonesllc,

Thanks for writing in, I noticed it's your first post, welcome to our community 👋 🙂

At this time, the workaround shared by Kelly would still be the best way to charge a deposit for an appointment. You could also consider setting up a no-show protection policy, which would allow you to charge customers a fee - either a flat fee, or a custom amount for each service. You can learn more here. 

I have online booking enabled. Is there a way to take a payment at the time of booking? Such as a deposit? In my business, booked dates are not valid unless we receive a deposit.

Hi @seriouslyselfie

I've moved your post over to this existing thread, as a few of your fellow sellers had the same question. 

You can require your customers to pay in full for fixed price services at the time of booking, but there's no way currently to have them pay a partial amount. 

The prepayment option is great for people who have fixed rates. But I don't know what the final cost of my service is going to be until the day of the appointment. So, I set it up to where they can request an appointment but it has to be approved. Once I see the request, I send an invoice for the deposit amount to their email and a copy/paste text message to their phone explaining that the appointment request will not be accepted until the deposit is paid. Every site they go through to book with me also explains that, so they know the process every step of the way. If the invoice isn't paid, even after a friendly reminder, I cancel the invoice and decline their appointment. Hope this helps! 

-Medusa

I also notice that if you do select prepay the appointment amount can not be edited or changed once transaction for the appointment is complete. That is not flexible at all. Quite often clients book the wrong service. 

Hey @danielaanthony! I've merged your post with another thread on the topic of your question. Check out Chad's answer for more information!

@puka Nothing has been addressed above. The system you have still does not allow us to use appointments and collect our state taxes!!!! Until that time, us in states that must collect and pay once a month it is not a tool to be used until Square makes that fix.,

Hello again @Sparkld_NL! I've added it to this thread (I see you've already posted in this one) so we can track how many sellers would like to use a deposit feature and so you can be notified of any updates.

I'm know the workaround to collect deposits using the prepayment feature isn't ideal, and thank you for taking the time to let us know that it's currently a dealbreaker for you. I'll send your post to the Appointments team so they can better understand just how important this is to your business. 

@Helen Not only is not ideal, it may be seen by some as completley unethical. People get confused when you are charging this or that for this or that. So fixing prices a couple different ways is not the option, it may work but it is so unproffesional on the business end. So far to get any type of questions regarging this matter we are sent back into time to a message board unless we pay a $30 csr fee! 

Appointments is a good feature to have, maybe next time you should do a soft roll out and figure out the bugs initally. So far on collecting state taxes I have been given the bake it in answer 3 times from the staff on this board. That surprises us. You have everything in POS and Invoicing, why not appointments? If it is in the works cool but try not to sell this service until then. 

Once again we all need to be able to collect a deposit and our state sales tax for those of us in states with state sales tax. 

Key Thought: All we need to do is to be able to collect not an accounting program so do not over think this.

Hopefully these issues can be resolved, its a great function. The message board! Not so much.

what error do you get?  because as far as I understand the credit card is checked before proceeding (so it has to be a valid card and zip/cvv check to proceed).

@Queenb26 I'm sorry for the trouble this has caused. When a customer enters their card information for no-show protection Square by verifyies that the card is valid — but we can't prevent a payment from being declined by their card-issuing bank.

I'm adding your post to this thread where you can read about Requiring PrePayment for Appointments. With this setting customers pay for their Appoitment in full at the time of booking. I hope this helps!