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Explorer

I bought a starter package and the Free bar is still there

I bought a starter package and the "This is a free site bar" is still at the bottom of mysite. 

There have been no changes to my site, and it has been more than 5 hours, since I paid for this.

What would you suggest.  

5 REPLIES
Community Manager

Re: I bought a starter package and the Free bar is still there

Your site shows as upgraded when I look at it in your account, @LadyOsborne. Did you still need help with this?

- Adam
Senior Community Specialist
Explorer

Re: I bought a starter package and the Free bar is still there

Hello, I see the free bar is gone. Thanks! but my domain name is not working. What would you suggest I do?

Community Manager

Re: I bought a starter package and the Free bar is still there

Your domain is loading fine for me, @LadyOsborne. It can sometimes take a few days for a new domain registration to fully propagate across the internet. If it isn't working for you yet, it should shortly.

- Adam
Senior Community Specialist
Explorer

Re: I bought a starter package and the Free bar is still there

Thank you for your help. I spoke with a representaive earlier who helped resolve this issue. 

Community Manager

Re: I bought a starter package and the Free bar is still there

No problem! Glad to hear it's resolved for you.

- Adam
Senior Community Specialist