Is there a way to change how a charge appears on m...

Approach · ‎10-11-2017

The title of this thread has been edited from the original: Customer's Statement?

My customer said the charge showed up as a "Service" on their monthly statement. But, in fact I sold them a "product."

Is there a setting to change this??

RHatch · ‎10-11-2017

This has nothing to do with Square. It is their Bank or credit Card categorizing their purchases on the statement.

Russell · ‎10-11-2017

It is true that your customer's card issuer is making that decision, as @RHatch pointed out. But, they make this decision based on the Merchant Category Code (MCC) you selected when you signed up for Square. 🤓

If you feel that you may have selected the incorrect MCC or have changed your business model since signing up, reach out to our Support Team so we can review and update this information for you.

dg1014 · ‎06-13-2018

This reply was created from merging an existing thread: Charge view from my customer 's credit card

Is there a way to customize what my customer will see on their bank statement from me as a charge?

VanKalkerFarms · ‎06-13-2018

It will show up as "SQ* your business name". there is not a way to change this.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

Is there a way to change how a charge appears on my customer's statement?