Explorer

No longer able to edit header photos

Upgraded my site so that I would have "unlimited" photo storage.  No longer able to edit photos in headers.  Headers freeze and wont do anything.

26 REPLIES
Mayor

Re: No longer able to edit header photos

Hi, @TrishB!

 

I'm sorry to hear this! What browser are you using? You may want to try clearing the cache: www.wikihow.com/Clear-Your-Browser's-Cache

 

Thanks,

Erin

Weebly Community Manager

Explorer

Re: No longer able to edit header photos

Once again - no longer able to edit header photos. Cache not the problem.
Any help?
Community Manager

Re: No longer able to edit header photos

Sorry to hear that, @TrishB. Can you make sure you're using the newest version of the flash plugin?

 

https://get.adobe.com/flashplayer/

- Adam
Senior Community Specialist
Scholar

Re: No longer able to edit header photos

Is there an answer for this problem? I can't do anything with my headers now, except load or change a photo. Can't even delete the photo! Not cache (default response to every problem with Weebly), and I am using Chrome, which says it automatically updates Flash.

Community Manager

Re: No longer able to edit header photos

Our image editor no longer uses flash, since most browsers are no longer supporting it out-of-the-box. You won't be able to edit any changes you made a header image in the past (like adding text or filters), though you should be able to load a new image. You can also go to the Pages tab and switch to a different page type to not show the image at all.

- Adam
Senior Community Specialist

Re: No longer able to edit header photos

Can you help me please? I'm an illustrator and getting a lot of commissions so naturally I wanted to update my illustration website by changing the header image in my 'sketches' section. I have tried and tried numerous times to change it and couldn't, to make matters worse it has now reverted to the original weebly image which is no good at all for my needs and does not represnt my original artwork. I then tried adding another page 'portraits' and again I am stuck with weebly's original picture in the header and cannot change it. I have tried everything, including deleting cache etc., and as I have windows 10 I have the latest flash.

 

Please can you help. This website is absolutely crucial for my professional work and I simply cannot have the header images that weebly have, I must have my own art as it advertises my work to prospective clients. Smiley Sad

 

Really hoping this can be sorted. I've never had problems with weebly before and always found it wonderfully easy to edit, so why has this changed? Smiley Sad

 

Sophie E Tallis (Illustrations)

Community Manager

Re: No longer able to edit header photos

Sorry to hear you're having trouble, Sophie. To change a header image, click on the dropdown next to "Edit image" and choose the Upload option.

Screen Shot 2017-02-14 at 2.43.06 PM.png

 

 

 

 

- Adam
Senior Community Specialist

Re: No longer able to edit header photos

Adam, I've done that numerous times. Every time it looks as if the image is uploading, then when the uploading is complete and the recycling circle appears to show that it's working and is changing the image, then nothing happens. The screen just goes a faint grey over the background and nothing happens at all, like its frozen. I just don't understand why Weebly is usddenly not letting me upload any pictures or edit my site at all.

 

As I said earlier, I've deleted cache, am using the latest flash, and know how to change images, upload them and edit BUT Weebly simply is not working/responding! It's not uploading these images and changes at all and not allowing me to edit. What has happened?

 

Please can you help?

 

Sophie E Tallis

Community Manager

Re: No longer able to edit header photos

The new image editor isn't flash based (which is a good thing), so you shouldn't need to worry about keeping flash up-to-date. I do think it's probably an issue specific to the browser you're using, though. Can you try switching to the newest version of Chrome or FireFox to see if that helps?

- Adam
Senior Community Specialist