Two things come to my mind immediately:
- Are you certain you're logged into the correct Square account - the same one that is used to make the transactions? Also, are you logged into the correct location (if appropriate)? Not being in the correct account and/or location will mean you won't see the deposits you're looking for, and
- Are you sure you're in the Deposit Reports section of the Deposit facility? When you click on Deposits, you'll get a screen with 4 items on the left side of the screen. The second one down is Deposit Reports, which is what you want. Click on that, then click in the date range selection section and click on 'This Year'
If neither of these fixes your problem, you will need to contact Square Support directly and they'll help you out. Unfortunately, we in the seller support forum can't help with account-specific problems as this is a public forum.
This behavior puzzles me because although I've been using Square for only a short time - about 6 months - there has never been even 1 discrepancy between my deposit report and my bank deposits.
Good luck, I hope you get this straightened out quickly.
Judy T Shumway
