Removing Weebly Footer Branding

I've tried to remove the Weebly Footer Branding on my website, but it tells me that it's a Premium Element, but I had bought the Starter package, so that I could link my existing domain with my Weebly site, as well as removing the Weebly branding, which is part of the Starter package. Yet I can't change it - Why?

 

https://youtu.be/NUOBzGMBgVY

Uploaded by Mika L. on 2018-05-24.
11 REPLIES
Community Manager

Re: Removing Weebly Footer Branding

You have the Connect plan and not Starter, @MikaFromDenmark, which is why you are being prompted to upgrade. The only feature of Connect is being able to use a domain name purchased elsewhere.

- Adam
Senior Community Specialist

Re: Removing Weebly Footer Branding

But why does it check off in the "No Weebly Branding" at the Starter package then? It's like Weebly is the new CNN - fake news.

Community Manager

Re: Removing Weebly Footer Branding

Because the Starter package does include that. The thing is, your site is only upgraded to Connect and not Starter. If you visit https://www.weebly.com/pricing in a different browser you'll see what I mean.

- Adam
Senior Community Specialist

Re: Removing Weebly Footer Branding

But it's the Starter package I have bought. I clicked on that and paid for that to connect my domain with my Weebly site?
Mayor

Re: Removing Weebly Footer Branding


@Adam wrote:

Because the Starter package does include that. The thing is, your site is only upgraded to Connect and not Starter. If you visit https://www.weebly.com/pricing in a different browser you'll see what I mean.


@Adam, @MikaFromDenmark:  yes it is kind of confusing.  It seems that many times the 'Connect' option does not show.  The link Adam gave only has Free, Starter, Pro and Business.

 

However, if you try to Upgrade from within your account the Connect option shows up.  When people see the pricing from a link they decide they want the first cheapest option.  Then when they go to their account and see Connect as a first option they believe it is same as the Starter.

 

Mika if you paid something like $50/yr, you have connect plan.  If it is around $100 you have starter.

 

Attached are two screenshots

 

Coonect plan.pngstarter.png

Re: Removing Weebly Footer Branding

But they problem is: I was in my Site Editor, and clicked "Upgrade" in the upper righthand corner and then bought the first one, which is the Starter package, which includes connecting my domain as well as removing Weebly branding. So I'm hella confused why it says I have bought Connect.

 

Screenshot.png

Mayor

Re: Removing Weebly Footer Branding

@MikaFromDenmark:  I don't know.  It is one of the greatest mystery of the weebly world.  The bottom line is were you charged $50/yr or $100/yr?  If only 50 you have connect if 100 you have starter. 

 

I am sure @Adam can fix that by charging you the right amount.

Re: Removing Weebly Footer Branding

I selected the Starter package and chose to pay each month.

 

Screenshot.png

Mayor

Re: Removing Weebly Footer Branding

@MikaFromDenmark:  That image does not show what exactly you have - it is not the image of the checkout page when you purchased. That image only shows if you want to Upgrade from Connect.  It is also showing you a credit from connect plan if you wish to upgrade.

 

Go to your accounts and under your services you should see an image like this.  I am not familiar with monthly pricing numbers, but check your credit card does it matches the pricing shown on your table?  Are you really paying $14/mo+VAT or you were charged less than that (I believe you must have been charged around $7+VAT?

 

account.png