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Why am I receiving online orders despite my store being closed?

My store is closed online but I am still receiving online orders. This is incredibly frustrating as I am getting phone calls all day with dissapointed customers that order ahead and find that we are not open. Any insight would be amazing!

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Super Seller

So if you go to this link. https://squareup.com/store/admin/settings

The site status toggle is grey? and if not then the accepting orders is grey?

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Following up on @VanKalkerFarms, if it is toggled grey I recommend reaching out to our Support Team. They will be able to take a closer look, but I've never heard of something like this happening.

 

I also recommend checking your orders page to cancel any outstanding purchases. 

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That’s exactly it, I have been using square for 3 years and never had this problem when the online ordering is fully disabled (grey) toggled off. All orders have been closed out at all 5 locations. I will reach out to the support team as recommended and will update this post. Thank you ladies/gents for posting on this thread. 

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