that way requires finding the original transaction that sold the card, which is in a transaction list of over 20,000 a year is going to be impossible to find.  trying to find the right day when a customer thinks they may have bought a gift card they lost is not a way to find it efficiently.

It seems like click on gift cards menu should bring you to a list of all egift cards and Gift cards sold.  https://squareup.com/dashboard/gift-cards 

Got it. I see what you mean, @VanKalkerFarms. I had a feeling that the current visibility in the Transactions tab would be a stretch for quickly accessing these details. Thanks for your reply—I'll document the scenario you mentioned with our Point of Sale Team and why it's important.

In the meantime, if you do need to look up eGift Card details and you are not able to find a record in your reports, the sender should have received an order confirmation email for the purchase and the recipient should have received their own email notification. Between those two emails that get sent out, hopefully they'll be able to find the information they need. Hope this helps clear up confusion for those conversations with your customers for now.

As always, thank you for your patience as we continue to work on incremental improvements.

Gift cards was on my dashboard on Wednesday. It has vanished and I need it! Help!

jo@cwbookstore@gmail.com

@CWBookEvents ;

From your Squaredashboard go here: 

https://squareup.com/dashboard/gift-cards

Square updated the Square Dashboard after logging in on the right side of the Square Dashboard Page it says 

Quick Access..... and EDIT    click edit and go through those things to add Gift Cards back to your dashboard

Gift cards have vanished from my dashboard, no idea way.

This no longer works for me, even if it used to a couple of months ago. The list shows nothing, regardless of which time period and type of card I choose. The only way today to find a gift card and resend the info to the client who lost the original is to ask them when they made the purchase and the amount (hope they remember) then go to Transactions, open up the day in question, scroll to find the transaction, click on the blue highlighted item sold which will say something like Gift Card -7031 and choose the option to Resend. It will have the original email to whom the gift card was sent but there is the option to change the email if needed.

Hi @Nanica541,

Sorry to hear you are running into issues viewing sold gift cards. And also the suggestions above are no longer working, that is frustrating!

Is your main goal to have an easier way to re issue gift cards if someone loses it? 

I know right now the current method of re issuing the gift cards is hassle. 

Hello there @SIDL

As years have gone by our goal to protect our Sellers and their businesses has grown stronger, and for that reason, full gift card numbers are not visible on the Dashboard to protect both your business and your customers. I can see that you have been requesting this for quite some time and for this reason, I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).