Re: When I go into view invoices, it says "unable ...

andersondesigns · ‎10-23-2017

When I go into view invoices, it says "unable to display invoices. Please try again". It has said this since friday.

tedratado · ‎10-21-2017

Hi all,

I was just curious if anyone else has come across this problem... Whenever I go to my invoices (on my computer only), it says 'Unable to display invoices. Please try again.'

Any idea on what I could do? Or if there's anything I even CAN do..? It's been saying this for two days now. 😞

EJ_ · ‎10-23-2017

Hi @tedratado

It looks like another seller was running into this same issue.

Try the troubleshooting sets mentioned above and let us know if that helps.

VanKalkerFarms · ‎10-23-2017

There does seem to be an issue multiple people are having with invoices. I can see mine, but I would recommend clearing your browser cache, closing your browser and restarting it, or trying a different browser (like chrome, firefox, safari, or edge).

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

EJ_ · ‎10-23-2017

Hi @andersondesigns

I'm able to view my invoices as well, so that does sound strange.

I'd try clearing your cache or switching web browsers like @VanKalkerFarms mentioned to see if that helps.

Let us know if this keeps happening and we can investigate a bit more.

KacyMeinecke · ‎10-23-2017

I am having the same issue since Friday and have cleared my cache, restarted my computer etc. Still no results!

VanKalkerFarms · ‎10-23-2017

Try a different browser like Firefox, Google Chrome, Opera, Microsoft Edge, etc. I don't know what this page is doing that is not working in some people's browser.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

EJ_ · ‎10-24-2017

@KacyMeinecke Let me know if this is still happening when you switch to a different browser. That definitely shouldn't be happening, but I'm able to pull up the invoices tab on my end with no error message.

JenniferSampson · ‎10-24-2017

SAME PROBLEM. Very upset.

andersondesigns · ‎10-24-2017

When I opened it with chrome it worked but typically I use safari and it is still not working on it. It is frustrating (while I know not hard) to have to open a different browser

EJ_ · ‎10-24-2017

@andersondesigns I just tested this on Safari and it loaded up as well.

Have you tried updating your web browser to the latest version?

@JenniferSampson Have you tried any of the troubleshooting steps mentioned above?

It's important when replying to these types of threads to indicate what you've tried so far and if you've tried the suggested tips with no solution.

This way, I can go back to our Engineering Team and let them know that there might be an underlying issue that we're not aware of.

KacyMeinecke · ‎10-24-2017

Woohoo ! It just started working again today!

Yesterday I tried refreshing browser, clearing all cache, and it didn't work. I didn't try a different browser though.

EJ_ · ‎10-24-2017

Glad to hear @KacyMeinecke and thanks for letting us know!

When I go into view invoices, it says "unable to display invoices. Please try again" since Friday