i put in a test transaction but I cannot delete it. never used a credit card

won't let me. cannot see any arrows at top right

@ronelda

If the above answer isn't helpful, you can also select the item. The item detail screen opens. scroll to the bottom of that screen and select "remove item."

🙂

brand new person here! I see transaction details 

I am using an Android and have the same problem. I can't find an arrow or "Virtual Terminal" or anything else.... thanks

Thank you!!! This worked!! 

Thanks for posting @OneWildHoney

To remove an item from the sale, tap Current Sale above the charge amount in the blue box. Swipe left on the item and tap the red Delete button.

Hey @joanec!

You can refund the transaction:

1. Visit Sales > Transactions in your online Square Dashboard.

2. Select the payment you’d like to refund > Issue Refund.

3. Enter the amount you want to refund and the reason for the refund.

4. Click Refund.

Would that work? Is it already processed? 

a gift card transaction was completed and now to complete a refund it is asking for a gift card to put the value back but there is no money received from the system. 

Hello there @IndyCBDPlus 

If a transaction was settled using a gift card then the money can only go back to a gift card. If you wish to refund a gift card back to the original payment method then you would need to find the transaction in which the Gift Card was loaded/created and refund that particular transaction.