Square reader error: reader perminently damaged

davegbr · ‎12-12-2018

So after only a couple of days of receving my square stand bundle the reader has come up with an error 4452 and perminently damaged

its said to come here and get it replaced, so ive looked and looked and dont know the next step

i bought it off amazon and dont even know where to return it

anyhelp would be apprecited

is it normal for this to happen ? i havent even used it yet

Seamus · ‎12-12-2018

Hey @davegbr,

Thanks for getting in touch and sorry to hear you're having trouble with your reader.

You could try getting back in touch with the Amazon seller and let them know you received a faulty unit if you'd like to return it to the original seller, or alternatively you can find instructions on replacing your reader via Square here.

You can also feel free to give our UK support team a call on 0800 098 8008 👍

All the best!

Seamus
Square, Australia
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FLSC · ‎02-12-2019

I had the same problem. I contacted Square via their Warranty section on the website, they sent me out a new one straight away and I have just set it up and works a treat. Then you just need to send them the old one back in reply paid package. Was so simple.