Solved: Re: Why does an appointment text come from a diffe...

janajonesphoto · ‎06-15-2016

I just tested my appointments, when I received the test text stating I had booked an appointment the phone number was a different phone number than my own. Is there a way I can set the number to match my number instead of the 415-200-3805 number?

Sean · ‎06-16-2016

At this time, we don't offer the ability to send reminder messages from your own personal phone number. I can definitely see how this could create a more personal experience for you and your customers. I

I'll be sure to pass your thoughts along to our product liaison team.

Sean
he/him/his
Product Manager | Square, Inc.

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Sean · ‎06-16-2016

At this time, we don't offer the ability to send reminder messages from your own personal phone number. I can definitely see how this could create a more personal experience for you and your customers. I

I'll be sure to pass your thoughts along to our product liaison team.

Sean
he/him/his
Product Manager | Square, Inc.

masonrh · ‎10-10-2016

Is there any update on this? I have people thinking they got a wrong number text

Sean · ‎10-11-2016

@masonrh - Thanks for the taking the time to share your interest for this functionality. While I don't have any sort of update to offer right now, please check out this thread for more details on the feature request process.

Sean
he/him/his
Product Manager | Square, Inc.

AcuJulia · ‎12-11-2016

Hello,

I noticed that when my scheduler confirmed a scheduled appointment with a patient, the confirmation message came from a number different than my own. Can anyone explain this to me so I can explain to my patient?

Thank you!

AcuJulia

Sean · ‎12-12-2016

Hi @AcuJulia — It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Sean
he/him/his
Product Manager | Square, Inc.

nounandnoun · ‎06-16-2020

I currently use the text message reminder feature to remind clients of upcoming appointments. However, these messages come from a Square phone number. I want these appointment reminders to come from an @icloud email address that I use to communicate with my clients when setting up and rescheduling their appointments. Is it possible to have Square send these reminders from my @icloud email address?

JustinC · ‎06-18-2020

Sadly not - there isn't a way to configure your personal mobile number or email to send appointment notifications at this time.

@nounandnoun

Justin
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

SaraElizabeth · ‎01-31-2021

Is there a way to have a text or email sent to a client a day or two prior to their appointment?

ashc · ‎02-01-2021

Hi @SaraElizabeth and welcome to the Community.

I moved your post to an existing thread that goes over sending these yourself.

You're not able to send text reminders yourself but text/email reminders are already automatically if you have it switched on in > Communications on the Appointments Dash. They're sent to the customer unless they opt out after the first one.

Appointment phone number for customers