Hmm, honestly I don't think I have seen any one post this yet? I was hacked 18th month ago or so and they wiped out my whole bank account and I got it back that day. I did stop my card payments going into that account and then added new account the next day. I had to call regular customer service and explained everything and no issues and the next day money went in just fine and I've received 2 or 3 loans since then. I know not the same issues 😕  there are a few on here that have had issues with loan customer service and getting to the right person and pass the scripted response I believe it took her like 8 times to get through to them what the problem was and I don't know if she did or not yet? Glitzy Cow is her name. You should be able to scroll down and see her comments and maybe she has a different or direct number to get to the right person. Let me tag in a couple of people ok. @GlitzyCow I remember you had customer service issues and didn't know if you finally got through past the scripted response or not? This is the first one I've seen where their account got hacked along with the loan and it's throwing him into the not eligible process and can't get them to understand its been cleared up for sometime now. There's a hold on it somewhere and it needs to lifted if he could get the to the right place. Thank you. You are the only one I remember calling multiple times and then got them to her you. Hopefully, an admin will see this and get you there as well! Good luck to you and I hope someone can help you!