Problem with "Allow customer to leave a note to se...

gelatofiasco · ‎02-07-2021

Hi, the option to "Allow customer to leave a note to seller" creates a box during the checkout process that allows the customer to write a note with special requests. However, this appears to only appear when the customer is using a desktop web browser. I don't think it appears when using a mobile browser (Safari in my test). I assume this is a bug. Any thoughts?

Thanks.

ashc · ‎02-08-2021

Hey @gelatofiasco!

That's weird. I'm able to see the note to seller on my iPhone when I just tested it with a local coffee shop here.

You weren't seeing it on your end when you tested it though? Do you have a screenshot?

Ashley C
Community Moderator, Square
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gelatofiasco · ‎02-10-2021

Hi Ash, we weren't seeing it when testing over the weekend (after being tipped off by a customer) but we're seeing it in Safari now. So I guess we are all set. Thanks!

Problem with "Allow customer to leave a note to seller"