This definitely sounds unusual, @Dugout2020!
If you haven't already, I'd recommend giving us a call as we have a team dedicated to supporting the Square Register and Terminal. They should be able to take a closer look here and give you a hand! If you're able to take a photo and/or notate the transaction information next time you catch this, that would help our team pinpoint the issue. To get in touch with them, log into your account, head here, and let us know you need help with your Register.
Valentina
Community Moderator, Square
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