can't accept invitation?

kimapollo · ‎11-04-2020

Hello! Followed the email link and get this message. Am I doing something wrong? Thanks!

ashc · ‎11-05-2020

Is Galaxy your employer? I'm trying to figure out what you're accepting an invitation from here as I don't have access to account specifics here.

My first recommendation would be trying another browser since it says it's a server issue. Have you tried that already?

Ashley C
Community Moderator, Square
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kimapollo · ‎11-06-2020

Thanks for your reply!

I tried another browser, same message.

Galaxy is the employer. I've been the one setting everything up but when I look at my info it says my first log in was 11.5, yesterday.

This is the invite message.

This is where the link sends me. My email is already there and my password is auto-filled.

So confused! Kim

JustinC · ‎11-07-2020

Hmm super strange. Sounds like you might be encountering a bug. CS will be able to confirm and bubble up to Engineering if need be.

Reach out during normal biz hours to extensively troubleshoot the back end of your account.

Justin
Community Moderator, Square
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