customer return

abcoforegon · ‎09-27-2021

Hi there, if a customer returns a purchase and Square takes out their commission already how or if I even get that commission fee returned to me? What if customer returns after 30 days?

Donnie-M · ‎09-28-2021

@abcoforegon Thank you for asking.

According to Square: "When you issue a refund, your customer will be refunded their full purchase amount, and you will be refunded Square’s processing fee."

You have up to 1 year to do a refund through the square online dashboard. So square doesn't penalize you on a return.

Here is a link to a full article on refunds:

Refunds Overview

Hope this helps,

Donnie-M

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Super Seller
Square Beta Team

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