@ActivStars So sorry for the delay in this reply! Take a look at EJ's Best Answer here. There are also step-by-step instructions to set up your item grid (on both Android and iOS) in the Support Center.

Thank you,

We were able to get it to work. It was a difference in the user settings that was causing the issues. 

Hi @ActivStars!

Can you share what within the Settings changed this for you?

I have another seller asking about it and can't seem to figure out what within Settings allows you to change this. 

Hi there @androo- 

Sorry to hear that.

Please take a look at EJ's Best Answer here. There are also step-by-step instructions to set up your item grid (on both Android and iOS) in the Support Center, which may be helpful.

If neither of these resources work, feel free to reply back to me. 

I've read that, and I have it running on a personal ipad and our business's previous android tablet - but now no grid, and no option to set one up. 

I tap Settings but there is no 'Item Appearance' option either.

or in portrait orientation

Hey @androo,

I had a case similar to yours with another seller and what I found out was that some Android tablet devices just do not have this setting unfortunately.

Thanks - from what I can work out, Square's app thinks a 10.1" tablet is an Android phone - and they don't enable the grid view on Android phones. No fault of the tablet, just the app being weird. 

Got it, @androo! Thanks for sharing what you've found. We will be sure to update you if any change is made to the grid on Android tablets in the future. 

Hey @CarmelBay,

I moved your post to an existing thread where there's discussion on the tiled/grid view.

This option would only be available on Android/iOS tablets or iPads at this time. You wouldn't be able to do this on your iPhone.