Thank you for asking for this feature, that I am very surprised doesn't exist.  I search for awhile on how to sort by last name.... and am shocked that you can't.  I'm going to try a work around, such as removing the first names and placing them in another field.  Really, really surprised that you can't sort by last name.

@staceyk Thanks for sharing your interest, sorry for that this isn't the good kind of surprise. If it's possible to sort the directory by last name we'll post in this thread to let everyone know. I hope you'll post again if you find a suitable workaround! 

If you switch the first and last name around, it will sort my last name.  I added a comma after the last name.  It could work, but then you would have to go in and make that change for all your customers that get added by using a credit card.  ?

Thanks for pointing this out, @npha. Sorry for the confusion this is causing. While we don't have any new developments on this sorting feature, I'll be sure to share your experience with our Product Liaison team. Please keep in touch for updates!

I'll add a "Me, too!" here.  The directory maintains separate fields for first name and last name...but sorts on first name?  That's almost unbelievable, when you think about it.  NOBODY maintains customer files by first name - and it's no harder to specify the sort by the last name field than by the first name field - it's a single change to a single line of code.  (Well, unless your programmer concatenated first name+last name before sorting the display - but that's not a wise choice, either.)

Thanks for sharing your thoughts on this @TinyTots

Nothing new to report on this as of right now unfortunately. 

If anything changes we'll chime back in with an update 👍🏼

I also would appreciate this feature.  We use mail merge for producing labels for our deliveries and pick ups, and sorting by first name make absolutely NO SENSE for us at all. Please add this as a high priority for your development team.

How do I put the customer list in order by last name? the answewrs in the thread are not good enough. would someone from support PLEASE answer the question? @support

Astonishingly, I don't think we can.

https://www.sellercommunity.com/t5/Questions-How-To/Feature-Request-Sort-Customer-List-by-LAST-name/...

https://www.sellercommunity.com/t5/Questions-How-To/Sort-Customer-Directory/m-p/13261#M6970

https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-put-the-customer-list-in-order-by-last-...

https://www.sellercommunity.com/t5/Food-Beverage-Group-Discussion/Can-open-tabs-be-organized-by-last...

@barkinonsunshin Thanks for the upvote. I hear the Customer Engagement Team has some plans to revamp the Customer Directory and sorting options but I don't know a specific timeline.

Sorry to leave you hanging on a cliff but we'll be sure to update this thread when there's good news to share. 

Hi @jordansean44 - Thanks for reaching out to us here on the Square Seller Community to check in on the status of this feature.

This feature is not currently available within the Customer Directory but you do have the option to search for the customer by their last name vs their first name. I have reached out to the Product Team who manages the Customer Directory to see if there is any further info we can provide on this feature request at the moment.

I'll be sure to reply back to you again here once I receive more information. I appreciate your patience in the meantime!

Hi there again, @jordansean44! Thanks for your patience while awaiting my reply here.

I have confirmed with our Product Team that this is still a feature request at this time. However, you can also locate the customer by typing their last name in the search bar, if that helps!

I hope this information is helpful but please do let me know if you have any additional questions.