After purchasing products in online store (from sq...

sorenlloyd · ‎06-08-2017

I'm getting complaints from frequent shoppers that after they purchase in our online store the products they previously added to the cart are left in their cart.

Surely after a purchase cycle we should clear out their cart.

Once they have purchased 3 x product y they should not have to come back to the cart and still see the 3 x product y in the cart again.

Any solutions to this?

Thanks

Soren

EJ_ · ‎06-14-2017

Hi @sorenlloyd

That sounded strange to me, as the items should be cleared from the cart once your customer checks out.

I tested this on my end, and after the purchase is made the items are being removed as expected.

Was this still happening?

sorenlloyd · ‎06-14-2017

Yes and I am getting a lot complaints about it.

shop.moragaranch.com

Happens for me too - even after i delete them from my cart they come back,

Soren

EJ_ · ‎06-19-2017

Thanks for clarifying @sorenlloyd

I'm not able to reproduce this issue on my end. Have you tried using a different web browser?

After purchasing products in online store (from square), the items remain in the cart