Android App Crashes with OPEN Tickets turned on

CashsCleaners · ‎11-25-2018

The android app crashes whenever open tickets are used/turned on.

This started about a week ago, we have deleted and reinstalled the app several times, after reinstalling the app it works fine UNTIL you turn OPEN TICKETS ON once that happens the app with keep crashing until you delete it and restall again.

Helen · ‎11-26-2018

Thanks for flagging this @CashsCleaners, I haven't seen other reports of this recently. Are you using the Square Point of Sale app or a beta version of the Appointments app?

Deleting and reinstalling the app usually resolve glitches in the app, but you could also run through the following troubleshooting stpes:

Make sure you're using a compatible Android device.
Check for an update to the software on your device.
Turn your device and turning it back on again. (This can help, really!)

If the app is still crashing please reply here to let me know which app you're using and I'll start a case for you with the Customer Sucess team.

️ Helen
Seller Community Manager

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