Hi @Heidi2,
Really sorry to hear about this. That definitely should not be happening. I went to look into this for you and see you were able to get in touch with a member of our Support Team. Thank you for the taking the time to provide the requested information. They will be able to get back to you as soon as they get an update.
Feel free to reply to this thread and we will escalate or you can reply directly via email to the team member that is assisting with the case.
Puka - She/They
Seller Community UX Designer
