Hey! I'm really sorry to hear the frustration regarding your COGS reports. This report is very particular in it's requirements before it will work. If your COGS is not reporting, it is either that the item(s) don't have stock, unit cost, or have not been sold. If you cannot add unit costs to the items in Item History, then check to make sure the items were never deleted and recreated. If this happened, then you would not be able to add unit cost to the items (hence the link not working), and would also account for the items disappearing from COGS and then resurfacing.
Also, check to make sure some items did not have inventory recount - this will affect the reporting of those items in COGS.
To recap the the base requirements of COGS:
- Make sure to add a unit cost for each item variation for the COGS report to include the sale. If you’d like to add or update a unit cost for a historical adjustment, just head to the History tab of your online Square Dashboard. Bear in mind, the Cost of Goods Sold report is calculated based on FIFO (first in, first out) sales of items received with a cost. For example, if you have one item, let's say socks, that has a quantity of 4, but only 2 had a unit cost assigned, then COGS will not report after the 2 items with unit cost have been sold.
- Make sure each item being sold has positive stock
- Also, the COGS report only accounts for completed item sales.
Also, when you refer to Square online - are you using our Online Store, or another online store integration?
AshleyK
Community Moderator, Square
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