Solved: Can I save an HSA/FSA card to Card-on-File?

fireandvice · ‎01-11-2018

I am a therapist, and have been accepting HSA/FSA with no issue for 5 years. I recently tried to add a HSA/FSA card to Card-On-File in the app and it said that card could not be validated. When I tried it online, it said to verify the Zip Code. Do I need to use a different zip code for HSA cards than the client's home zip?

Tom · ‎01-17-2018

Thanks for your patience, @fireandvice. I was able to check in with our Payments team and there shouldn't be any restrictions on saving an HSA/FSA card to Card on File. If you're still encountering any trouble with this particular card, please get in touch with our Support Team—they'll take a deeper dive.

Hope this helps get you in the right direction. Please don't hesitate to let me know if anything else comes up.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

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Tom · ‎01-13-2018

Hello @fireandvice, thanks for bringing this up here. I went to check for more details on this but wasn't able to uncover a definitive answer. I'll run this by a member of our Payments team next week and circle back as soon as I have more clarity. Thanks for your patience!

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

Tom · ‎01-17-2018

Thanks for your patience, @fireandvice. I was able to check in with our Payments team and there shouldn't be any restrictions on saving an HSA/FSA card to Card on File. If you're still encountering any trouble with this particular card, please get in touch with our Support Team—they'll take a deeper dive.

Hope this helps get you in the right direction. Please don't hesitate to let me know if anything else comes up.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center