Cannot Redeem EGift card

basanti · ‎02-02-2024

Recently set up E-gift cards on my website, and I had a client purchase one. Client came in received service pays with gift card. Entered manually 16 digit code says declined, scanned barcode shows invalid box. Used iPad and mobile device. Updated devices, turned on and off, tried multiple time for 4 days in a row. Called support, no help. Did a test run with my down card and entered the 16 code and it worked so why is it not accepting my clients gift card? Please help.

BofBArtStudio · ‎02-07-2024

Are you able to see the transaction that shows your client's purchase of the e-gift card? If you click that transaction, you will see that it shows the last four digits of the e-gift card. Does that match the number your client is giving you?

You can also click it and view receipt as well as email address that is went to.

Make sure the number she is giving matches.

~Cheryl!
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Cheryl! Tisland
Burst Of Butterflies Create & Paint Studio

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