Cash sales report and cash drawers sales do not ma...

sherrilonglake · ‎03-12-2020

I only use one device to take cash payments. My cash sales report and the cash drawer sales numbers do NOT match up. How can this be fixed? The is causing a lot of extra work and worry about reporting/auditing.

swts4u · ‎03-12-2020

Go back through your day and look at your sales. I have seen in the past where a $20 sale was entered into a $200 sale. An easy way to rectify this problem is to create items and do not sell anything without an item. It is a lot of work in the beginning, but it is so worth it in the end!

JustinC · ‎03-12-2020

Thanks for stepping in @swts4u 🙏

@sherrilonglake If you already combed through your cash transactions and still cannot figure out the discrepancy, reach out to our CS Team so they can take a deeper look.

Keep us updated!

Justin
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

WBinc · ‎12-23-2023

This is the year 2023 ... still nothing.

MayaP · ‎12-24-2023

Hello @sherrilonglake @WBinc, I am sorry to hear you guys seem to be some discrepancies with your cash reporting. I certainly want to make sure this gets resolved. To better assist I do recommend reaching out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport.

For account security I will not be able to dive into your reporting here in community, but our direct support team can, and they would be happy to assist.

Cash sales report and cash drawers sales do not match - help