Chip reader cable compatible with Samsung 7.0 tabl...

Tamlyn · ‎04-25-2016

I have a Samsung Galaxy 7.0 tablet. I have been using my Square magnetic reader for over a year and all was well. However, with my new chip reader, I'm having difficulty getting it to work. I have done the following:

I have gone to Square.com/setup and watched the videos and the instructions.
I have downloaded the upgrade of the register.
I'm connected to WiFi and my Bluetooth is on.
My chip reader has been charged.
I have selected the card reader setting for "contactless & chip reader."
I have pressed the button on the reader but don't get the 4 flashing yellow lights. All I get is 4 steady green lights.

Can anyone help me? I don't know what to do next? Why am I not getting the pairing lights?

Thanks,

Tamlyn

tkretzer · ‎04-26-2016

Have you checked to make sure your tablet is compatible with the new reader? I had a similar problem with the Galaxy 7.0 tablet and found out that it was not compatible with the reader because it was black. Only the white one was compatible. BUT, I didn't have the contactless reader, mine plugged in to the tablet (the first chip reader square came out with). So, it may not be the cause of your problem but it's a place to start.

Sean · ‎05-02-2016

@tkretzer Thanks for the suggestion. 👌🏻 I think this is a great place to start!

@Tamlyn You can check the compatibility of your device by visiting this site: https://squareup.com/compatibility.

Sean
he/him/his
Product Manager | Square, Inc.

Chip reader cable compatible with Samsung 7.0 tablet?