Customers name doesn't show up on receipt with App...

shiboridragon · ‎07-24-2018

When processing Apple Pay payments, how can we get the customers name to show up on the shop's receipt? It's weird that nothing shows up - only that the charge was authorized.

zder · ‎07-24-2018

Also, Apple Pay customer's names do not auto-populate Order Ticket names if we have opted to manually enter text on tickets instead of auto-assign numbers. We have to ask the customer for their name, prior to them using Apple Pay.

Transactions where we swipe a magstripe card or insert a chip card will automatically populate customer names on order tickets since we have opted to manually enter text on tickets instead of auto assign numbers.

Helen · ‎07-27-2018

@shiboridragon @zder Contactless payments, like Apple Pay, are tokenized which means means that the card holder information is replaced by a token (generated by an algorithm). The result is that Square can't read the customer name from the card. It's all in the name (pardon the pun) of protecting your customer's card information. This Town Square blog post has more information about tokenization.

I can understand how reading the customer's name from contactless payments would help (thanks for sharing the context in each case) as this as these types of payments become more popular. If we have any updates we'll let you know here.

️ Helen
Seller Community Manager

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zder · ‎07-30-2018

@Helen,

Thank you for following up on this. Customer names auto-populating Order Ticket names from credit cards is very convenient. Alas, it looks we will have to do without this feature for Apple Pay.

Customers name doesn't show up on receipt with Apple Pay