How do I get the gift card load screen to appear?

jneundorfer · ‎12-23-2017

When I add a gift card, the screen that asks me to scan or enter the gift card never comes up. It just asks for a dollar amount then tries to charge the credit card with out ever loading the money on the gift card. It worked fine 2 days ago but now its not working.

Tom · ‎12-24-2017

Hey @jneundorfer, thanks for reaching out and sorry to hear about the trouble with loading your gift cards.

You should be able to get the load screen to appear by accessing the Gift Cards option from your Item Library. For step-by-steps on how to get there, have a look at this article: Sell Your Gift Cards.

If you're still running into any trouble with this, please let us know the make and model of the device you're using — we'll take a closer look.

️ Tom | he/him
Seller Community Manager | Square, Inc.
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