How to prevent gmail from filtering out invoices

Nittering · ‎07-08-2019

Hello,

One of my clients whom I email invoices to has informed me that she never sees my invoices. They get filtered into "Updates" I believe in Gmail's default tabbed email filtering. Updates are not the default landing tab in gmail, and they're often filled with spammy things that no one wants to read, not important things that people like my client NEEDS to read. I suspect this is happening with other clients of mind who have delinquent invoices that have not even been viewed.

Is there a way to tag or mark or alter my emailed invoices somehow to prevent hyperactive, not-as-smart-as-they-believe-they-are filters from keeping my invoices out of my clients' inboxes?

ashc · ‎07-09-2019

Hi @Nittering! Welcome to the Seller Community!

There isn't a way to mark them on your end to stop certain email providers from doing this BUT your client can mark Square as a safe sender so it doesn't think our emails are spam.

They can do this by adding us as a contact on Gmail:

Select contacts from the options on the left side of the Gmail Inbox.
Select Create Contact on the top menu.
Enter the email address in the primary email box.
Select Save.

This should stop them from going there! Hope this helps.

Ashley C
Community Moderator, Square
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