Hi @Amyhardingap and @Douglass — thanks for flagging this, and I'm sorry to hear about the trouble!

A few other sellers reported this not too long ago. Unfortunately, there isn't anything we can do from our end but some people said that resetting their iPhone resolved the issue.

If that doesn't do the trick, you may need to contact Apple Support for further assistance.

Hope this helps get you in the right direction. Please don't hesitate to reply with any other questions or insight if you're able to resolve this.

You go to settings ,privacy, microphone and open the tab

The tab is closed thats why the download gets stopped

Thanks to Apple

alpharose

How about Square updating the app instead of making me reset my phone? What a hassle! They make a ton of money on processing fees. How about they earn it.

Hey @MarsBars - As stated in previous answers above, this issue lies within your device and not within our app. There isn't anything that we can do to fix that on our end since your device's settings are an Apple feature that we don't have control over. I recommend turning off your device and turning it back on to see if that helps. If not, then a reset may be required. Sometimes devices need a reset in order to function correctly and it's not an uncommon troubleshooting step. If you are worried about data loss, you can always backup your phone's data before attempting to reset it. For questions on how to do that or if you need further help on how to troubleshoot your settings, please reach out to Apple Support and they'll be able to provide more assistance.