Instant Transfer is disabled. How to fix this ?!

AlexandrS · ‎10-31-2017

Hi.

I am a new user here. I added my business info / bank account / lined bank card. Added ALL INFORMATION. I charged my personal card 2 times just to check how it works. I have now $50+ for transfer. I would like to make Instant Transfer. It shows me "The Money Ready for Instant Transfer" but the button is disabled!! I can't press it. What the issue ?!

Thank you.

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

RHatch · ‎10-31-2017

It is against Square policy to charge your own card on your account. This is probably why it is not eligible for instant transfer. I would return the sale.

Russell · ‎10-31-2017

Hey there @AlexandrS -

@RHatch is right, processing your own payment card violates our Terms of Service and likely is against your cardholder agreement as well. For your privacy and account security, we can't discuss account specific information here on the community. I'll go ahead and ask our Support Team to reach out to you by email.

Apologies for the frustration, and thanks for your understanding.