Loyalty: Update Customer Phone Number & Maintain L...

ciderbite · ‎09-25-2017

If a customer gets a new mobile phone number and wants to update it in their profile in our Customer Directory and their Loyalty Account, is that possible without losing the stars and rewards they've already earned? We tried to update one customer and noticed that the "Available Rewards" section disappeared from his profile in the directory and his Activity Details section removed all loyalty status details.

Helen · ‎09-27-2017

Hello @ciderbite!

Currently, if you edit the phone number linked to your customer's Loyalty punch card the existing stars will automatically be removed. However, once you've added their new phone number you can immediately reissue their stars!

To reissue a customer's stars from the app:

Navigate to Loyalty > tap Edit.
Use the + / - tool to add the appropriate number of stars.
Tap Save.

I'm sorry for the concern this might have caused! I'll share your experience with our Product Team so we can work to improve this feature.

️ Helen
Seller Community Manager

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Loyalty: Update Customer Phone Number & Maintain Loyalty Status?