Yes I believe this would be it! I have the “book appointment” but not the “my appointment.” I’m also missing “sign in” at the top. (I can’t upload a screenshot here to visually show you so I hope I’m making sense as to what I’m requesting help with.)

Would you be able to include a link to your booking site @Kaylin? 

https://the-hair-suite-door-county-llc.square.site

Hey @Kaylin , Just chiming in for a quick second..  The sign in will display when you actually click on "book appointment".  I'm not sure if you were aware or not, but there is still a sign in option, just probably not where it should be correct?

I’ve tested it out on family member’s viewpoint on their devices and still not seeing a “sign in” at top of screen, which is separate and different from the “book appointment” and “my appointment” buttons. I’ve also had several customers ask why they can’t sign in like they did previously had. They can’t access their individual profiles. 

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@Kaylin wrote:

I’ve tested it out on family member’s viewpoint on their devices and still not seeing a “sign in” at top of screen, which is separate and different from the “book appointment” and “my appointment” buttons. I’ve also had several customers ask why they can’t sign in like they did previously had. They can’t access their individual profiles. 

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Okay.  I don't normally use the booking site, just want to clarify a few things to get a better idea to troubleshoot if that works?

• Was the Sign In  that was up top in the header just on your booking site or your website also?
• Is your website hosted by Square as well?

If so, a link here about enable customer accounts that you can check through. 

Let me know those, and hopefully we can help you get this figured out.

I am having her exact issue. 

I updated my booking mobile page to display a header as I was going on vacation and since I've lost my sign in link on mobile. I have one on desktop. 

I have no idea how to reset it back to the default version pre header but I would like to know how to revert and get the sign in link back for my clientele. 

TY 

Hello there @LifeForceNV 

If this issue still persists, we may need to take a closer look at your account for some troubleshooting and to make sure this works correctly for you. When you have a chance, please reach out to our Support Team directly, here.

Hi @Roughnecks - Thanks for reaching out to us here on the Square Seller Community👋

This was previously a known issue about a month ago but it has been resolved by our Engineers since this. Your customers should be able to complete this action from your Booking Site, but it's difficult to pinpoint what may be happening without looking at your account with you. 

If you haven't already, please reach out directly to the Square Appointments Support Team by logging into your Square account and heading here.